Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Jan 2022 18:54:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7355751971 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097332210828            10:35 PM, 27th Jan                     mohamed                    Ok           10:36 PM, 27th Jan                   mayar                   Hi Mohamed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:36 PM, 27th Jan                     mohamed                    Hello           10:37 PM, 27th Jan                     mohamed                    I actually ordered. A baby walker           10:38 PM, 27th Jan                     mohamed                    Bt there was an issue with the application and  3 orders got placed           10:40 PM, 27th Jan                     mohamed                    So i called and told the calla gent to cancel 2 of them and keep 1           10:40 PM, 27th Jan                     mohamed                    But for me now in my “ my orders “ section shows nothing           10:41 PM, 27th Jan                     mohamed                    So i want to do is there any order for me or do i have to order again           10:41 PM, 27th Jan                     mohamed                    This is one of the order numbers 7355751971           10:43 PM, 27th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:45 PM, 27th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           10:49 PM, 27th Jan                   mayar                   Is there anything else i can help you with?            10:51 PM, 27th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3818990