Subject: Ticket Assigned - Conversation with kingsley bonney
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Jan 2022 17:53:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kingsley bonney kingsley bonney                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kingsley bonney Bot:  Hi Kingsley Bonney ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9551960733 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9551960753 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544513901            09:32 PM, 27th Jan                     kingsley bonney                    Ok           09:32 PM, 27th Jan                   mayar                   Hi Kingsley,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:33 PM, 27th Jan                   mayar                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:37 PM, 27th Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           09:37 PM, 27th Jan                   mayar                   Is there anything else i can help you with?            09:37 PM, 27th Jan                     kingsley bonney                    I place this order on the 19th of this month and everytime l send a mail they tell me different story           09:39 PM, 27th Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           09:39 PM, 27th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           09:40 PM, 27th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, This is surely not the experience we want our customers to have when they shop with us.           09:40 PM, 27th Jan                     kingsley bonney                    Why is it showing out for delivery when l track?whiles l have no received it till now           09:42 PM, 27th Jan                   mayar                   we are follow up with courier team to delivery your order asap and w will do our best to resolving your issue asap           09:45 PM, 27th Jan                     kingsley bonney                    Same story everyday           09:48 PM, 27th Jan                     kingsley bonney                    If l dont get it tonight, l have ove option than to cancel it           09:48 PM, 27th Jan                     kingsley bonney                    Am tired of sending mails           09:49 PM, 27th Jan                   mayar                   we’ll do our best to sort this out,This is surely not the experience we want our customers to have when they shop with us.  ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.           09:52 PM, 27th Jan                   mayar                   Thank you for your continued patience and understanding.           09:53 PM, 27th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:53 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3818869