Subject: Ticket Assigned - Conversation with hala
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 27 Jan 2022 17:22:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hala hala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hala Bot:  Hi Hala ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971562842500 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hala ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  0562842500            09:04 PM, 27th Jan                   mayar                   Hi Hala,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:05 PM, 27th Jan                     hala                    Hi, can I do an exchange because I used a promo code and I don’t want to lose the amount?           09:06 PM, 27th Jan                     hala                    In case I did a return           09:06 PM, 27th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:07 PM, 27th Jan                     hala                    Sure           09:07 PM, 27th Jan                     hala                    9555651938           09:08 PM, 27th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:09 PM, 27th Jan                     hala                    Ok           09:09 PM, 27th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           09:12 PM, 27th Jan                   mayar                   1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/ae/en/department/women) and choose the products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           09:13 PM, 27th Jan                     hala                    Will I lose the 50 AED discount voucher? Or deducted?           09:13 PM, 27th Jan                     hala                    ?           09:15 PM, 27th Jan                   mayar                   as per policy we do not have exchange  available at this time and if you return the items we will return the amount you have paid,           09:16 PM, 27th Jan                   mayar                   we advise you to please visit this link for sale  available at this time https://www.maxfashion.com/ae/en/c/mxwomen?q=allPromotions.en%3ASale           09:18 PM, 27th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:22 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3818801