Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Jan 2022 11:56:27 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Hi good afternoon!<div dir="auto"><br></div>
<div dir="auto">I would like to ask if it is possible to bring the item in your store even without the invoice since i purchased it thru online?</div>
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<div dir="auto">The courier came to my place today. however im still at work. So the driver told me it will be picked up again by another driver which i dont know when. I think it would be hassle on my part because i am working and they have no time to pick it up after my duty hours. </div>
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<div dir="auto">Thanks please advise</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 24, 2022, 5:22 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Alyssa,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774613