Subject: Ticket Assigned - Conversation with amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 19:28:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amira amira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amira Bot:  Hi Amira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7355453431 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333198313            11:15 PM, 24th Jan                     amira                    ok           11:15 PM, 24th Jan                   mayar                   Hi Amira,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:16 PM, 24th Jan                     amira                    Hi           11:16 PM, 24th Jan                     amira                    why did you cancel my order?           11:16 PM, 24th Jan                     amira                    when the app shows that the item is still available!           11:17 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:18 PM, 24th Jan                     amira                    ok           11:18 PM, 24th Jan                   mayar                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out.           11:23 PM, 24th Jan                   mayar                   Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue.           11:23 PM, 24th Jan                   mayar                   Is there anything else i can help you with?            11:25 PM, 24th Jan                     amira                    there is same item but different color, if that item not suitable, I would like to exchange to the other one rather than wait for my money to transfer to my account.           11:25 PM, 24th Jan                     amira                    at least I still get benefits from the offer           11:26 PM, 24th Jan                     amira                    can you help me with that?           11:27 PM, 24th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (21.7  ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:27 PM, 24th Jan                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you.           11:27 PM, 24th Jan                     amira                    okay           11:28 PM, 24th Jan                     amira                    thanks           11:28 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:28 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3807066