Subject: Ticket Assigned - Conversation with tawfiq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 19:00:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tawfiq tawfiq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tawfiq Bot:  Hi Tawfiq ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558775440            10:29 PM, 24th Jan                   mayar                   Hi Tawfiq,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:30 PM, 24th Jan                     tawfiq                    Hey Mayar           10:31 PM, 24th Jan                     tawfiq                    I have one shipment till date not received and I just want to confirm the location for it           10:31 PM, 24th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:32 PM, 24th Jan                     tawfiq                    Sure           10:32 PM, 24th Jan                     tawfiq                    9555257859           10:32 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:34 PM, 24th Jan                     tawfiq                    Sure take your time           10:34 PM, 24th Jan                   mayar                   the delivery address is Airport Road, Villa 57  United Arab Emirates (AE) AE-AZ Karama Street AXD Abu Dhabi           10:35 PM, 24th Jan                     tawfiq                    Just if you can add the compound name in case I was not available           10:36 PM, 24th Jan                     tawfiq                    It's call Al Yasat Compound           10:36 PM, 24th Jan                   mayar                   Please note that the order (9555257859) has been placed successfully, and it will arrive in 3-5 business days. If you do not receive your order within the specified time, please contact us again.  You can also track the order on  (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0618001462&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar ) through the tracking number (FP012322001299).           10:37 PM, 24th Jan                   mayar                   The order is on the way to the address given in advance. We ask you, if the shipping team contacts you, to tell him to deliver the order to the new address. The order will be delivered to the new address if it is within the same area only.           10:37 PM, 24th Jan                     tawfiq                    I will be traveling           10:38 PM, 24th Jan                     tawfiq                    Because of this I send you as I didn't expect to take 3 working days for it, soo if you can add this as comment Incase I traveled while they didn't deliver           10:39 PM, 24th Jan                     tawfiq                    Or contacted me till that date           10:39 PM, 24th Jan                     tawfiq                    I really appreciate           10:39 PM, 24th Jan                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971558775440           10:40 PM, 24th Jan                   mayar                   We really apologize. It is not possible to change the delivery address after the order has been shipped. The order is on the way to the address given in advance. We ask you, if the shipping team contacts you, to tell him to deliver the order to the new address. The order will be delivered to the new address if it is within the same area only.           10:40 PM, 24th Jan                   mayar                   If the delivery  has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:41 PM, 24th Jan                     tawfiq                    It's same address dear just to add the guide for them, I thank you for the prior           10:42 PM, 24th Jan                   mayar                   please note the delivery agent will  delivery the  order to the same  location and he will call you before the delivery the order           10:44 PM, 24th Jan                   mayar                   Is there anything else i can help you with?            10:44 PM, 24th Jan                     tawfiq                    Dear           10:44 PM, 24th Jan                     tawfiq                    It's the same location just name of the place           10:44 PM, 24th Jan                     tawfiq                    If not please let them WhatsApp           10:45 PM, 24th Jan                     tawfiq                    To share them           10:45 PM, 24th Jan                     tawfiq                    As I told you Incase it was delayed and I traveled to know the location           10:45 PM, 24th Jan                     tawfiq                    If you cannot help me           10:46 PM, 24th Jan                     tawfiq                    Please escalate the matter to someone who can           10:46 PM, 24th Jan                     tawfiq                    Or make a complaint on that           10:46 PM, 24th Jan                     tawfiq                    As I'm not requesting not to change the address nor to cancel           10:46 PM, 24th Jan                     tawfiq                    Just want to make sure it's delivered if not available           10:47 PM, 24th Jan                     tawfiq                    That it dear           10:47 PM, 24th Jan                     tawfiq                    Soo please if it's out of your either escalate it to the higher management or make a complaint on that           10:47 PM, 24th Jan                   mayar                   Please note that it is we are unable to add anything to the address or mending in the order  after it has been confirmed.  We ask you, if the shipping team contacts you, to tell him to deliver the order to the name compound. The order will be delivered  if it is within the same area only.           10:48 PM, 24th Jan                     tawfiq                    You can send an email to the delivery team or to contact me on WhatsApp regarding it           10:50 PM, 24th Jan                     tawfiq                    As you informed the delivery team to prior my delivery           10:51 PM, 24th Jan                     tawfiq                    In the chat           10:51 PM, 24th Jan                     tawfiq                    we have now informed our courier team to contact you prior to the delivery of your items           10:52 PM, 24th Jan                   mayar                   Our delivery team always contacts the customer before attempting any delivery     Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971558775440           10:54 PM, 24th Jan                     tawfiq                    Incase I wasn't reachable           10:55 PM, 24th Jan                     tawfiq                    What is the procedure           10:56 PM, 24th Jan                   mayar                   Please be assured they will contact you           10:56 PM, 24th Jan                   mayar                   If the deliveryhas still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:56 PM, 24th Jan                   mayar                   Is there anything else i can help you with?            10:57 PM, 24th Jan                     tawfiq                    Okay Dear let us see what will haopen           10:58 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:59 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3806993