Subject: Ticket Assigned - Conversation with noreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 19:03:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noreen noreen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noreen Bot:  Hi Noreen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336196963            10:47 PM, 24th Jan                     noreen                    ?           10:48 PM, 24th Jan                     noreen                    Waiting           10:48 PM, 24th Jan                     noreen                    Hello           10:49 PM, 24th Jan                   mayar                   Hi Noreen,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:49 PM, 24th Jan                     noreen                    Hi           10:49 PM, 24th Jan                     noreen                    I returned 1 item from my last order 7 bd           10:49 PM, 24th Jan                     noreen                    Was picked already           10:49 PM, 24th Jan                     noreen                    Never got an update on my refund           10:50 PM, 24th Jan                     noreen                    No sms no email           10:50 PM, 24th Jan                     noreen                    Its been more than 2 weeks           10:50 PM, 24th Jan                     noreen                    Its unacceptable especially after reading you policy just sent now by the  chat box?           10:51 PM, 24th Jan                     noreen                    Hello           10:52 PM, 24th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:52 PM, 24th Jan                     noreen                             10:53 PM, 24th Jan                     noreen                             10:53 PM, 24th Jan                     noreen                    This is the returned item           10:53 PM, 24th Jan                     noreen                    7322483434           10:54 PM, 24th Jan                     noreen                    ?           10:56 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:57 PM, 24th Jan                     noreen                    Ok           10:57 PM, 24th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (7 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:59 PM, 24th Jan                   mayar                   Is there anything else i can help you with?            11:00 PM, 24th Jan                     noreen                    Ok thanks alot           11:02 PM, 24th Jan                     noreen                    Good night           11:02 PM, 24th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3807002