Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 18:29:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333909442            10:08 PM, 24th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:09 PM, 24th Jan                     hello                    Hi           10:09 PM, 24th Jan                     hello                    I ordered a table earlier and we contacted you for the refund           10:10 PM, 24th Jan                     hello                    They said it will be credited to my account           10:10 PM, 24th Jan                     hello                    There’s still no amount in my account           10:11 PM, 24th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:13 PM, 24th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:15 PM, 24th Jan                     hello                    One minute           10:16 PM, 24th Jan                     hello                             10:17 PM, 24th Jan                     hello                    The order was in September           10:18 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:22 PM, 24th Jan                     hello                    Ok           10:23 PM, 24th Jan                   mayar                   Please note that the products are displayed on the site according to the availability of quantities in our stock and due to the request of many customers for the same product, the products are finished again in a short time. We also apologize once again for what happened.           10:26 PM, 24th Jan                   mayar                    We would like to inform you that we have processed the refund of amount ( 12.67 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:26 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:28 PM, 24th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3806922