Subject: Ticket Assigned - Conversation with imran
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 17:32:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with imran imran                    Bot:  Hi again! Bot:  Please enter your name Customer:  imran Bot:  Hi Imran ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:23 PM, 24th Jan                   mayar                   Hi Imran,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:25 PM, 24th Jan                     imran                    Need a update on my return           09:25 PM, 24th Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 9521418178           09:26 PM, 24th Jan                     imran                    Yes           09:27 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:28 PM, 24th Jan                     imran                    Ok           09:28 PM, 24th Jan                   mayar                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:29 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:31 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3806735