Subject: Ticket Assigned - Conversation with felician aviya fernandes
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 17:06:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with felician aviya fernandes felician aviya fernandes                    Bot:  Hi again! Bot:  Please enter your name Customer:  felician aviya fernandes Bot:  Hi Felician Aviya Fernandes ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339471614            08:52 PM, 24th Jan                   mayar                   Hi Felician,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:53 PM, 24th Jan                     felician aviya fernandes                    Hello, actually what i ordered is big size so i want to exchange the items.. Will it available? And i wanted to exchange only 3 items out of four... By mistake it gone all four for return request.. Can u please help me           08:55 PM, 24th Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:56 PM, 24th Jan                     felician aviya fernandes                             08:57 PM, 24th Jan                     felician aviya fernandes                             08:57 PM, 24th Jan                     felician aviya fernandes                    These items i need exchange... MEDIUM SIZE I NEED           08:58 PM, 24th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 80001629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:02 PM, 24th Jan                   mayar                   ·You can now drop off your return to any (max) store across the BH.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the bh. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:02 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:06 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3806634