Subject: Ticket Assigned - Conversation with mohammed nishad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 17:06:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed nishad mohammed nishad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed nishad Bot:  Hi Mohammed Nishad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971544400320            08:52 PM, 24th Jan                     mohammed nishad                    Ok      
      08:53 PM, 24th Jan                   mayar                   Hi Mohammed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:53 PM, 24th Jan                     mohammed nishad                    I have ordered on last week on click and collect mode           08:54 PM, 24th Jan                     mohammed nishad                    But I would like to cancel that order cz am not able to go to the store           08:54 PM, 24th Jan                     mohammed nishad                    9555045543           08:54 PM, 24th Jan                     mohammed nishad                    Are u there??           08:56 PM, 24th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:56 PM, 24th Jan                     mohammed nishad                    Sure           08:56 PM, 24th Jan                   mayar                   Thank you for 
 allowing me the time to check. I appreciate your patience.           08:58 PM, 24th Jan                   mayar                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days           08:58 PM, 24th Jan                     mohammed nishad                    How about the refund           08:58 PM, 24th Jan                   mayar                   the amount you paid online will be refunded back to your original payment method           09:00 PM, 24th Jan                     mohammed nishad                    At the time of cancellation right ?           09:00 PM, 24th Jan                     mohammed nishad                    Any way thank you Mr Mayer for your support, swift reply will be an improvement for your support.           09:03 PM, 24th Jan                   mayar                   
 Your feedback is important for us to improve our service, and thank you for your review. Thank you for your cooperation and shopping with us, and we look forward to serve you later.           09:05 PM, 24th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:05 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3806632