Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 10:34:28 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Kindly be informed that I received a message of refunding AED 108 to my account. However, this amount is equal to 2 items only, although you picked up 3 items.  Therefore, there still AED 59 suspended for remaining item. <div dir="auto"><br></div>
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<div>On Fri, 21 Jan 2022, 2:53 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div> Hi Mohammed,<br><br>
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<div style="clear:both">​We sincerely apologize for any inconvenience caused, <br><br><div dir="ltr">We would like to inform you that your product has reached our warehouse on (Jan-20-2022) and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043299775119'>Screenshot_20220124-143144_Messages.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043299775121'>IMG-20220124-WA0010.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3746199