Subject: Ticket Assigned - Conversation with harsha sharma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 20:54:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harsha sharma harsha sharma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harsha sharma Bot:  Hi Harsha Sharma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9555359585 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565629902            12:39 AM, 24rd Jan                     harsha sharma                    Ok           12:40 AM, 24rd Jan                   mayar                   Hi Harsha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:40 AM, 24rd Jan                     harsha sharma                    Hi Mayar           12:40 AM, 24rd Jan                   mayar                   Hi Harsha,           12:41 AM, 24rd Jan                     harsha sharma                    Actually the app was running slow, due to which i actually placed one order 4 times           12:41 AM, 24rd Jan                     harsha sharma                    ?           12:41 AM, 24rd Jan                     harsha sharma                    I want to cancel the 3 orders which are showing           12:41 AM, 24rd Jan                   mayar                   Could you please share your order number so that I can assist you further?           12:42 AM, 24rd Jan                     harsha sharma                    Under processing           12:42 AM, 24rd Jan                     harsha sharma                    1 min           12:42 AM, 24rd Jan                     harsha sharma                             12:43 AM, 24rd Jan                     harsha sharma                    These three r orders           12:43 AM, 24rd Jan                     harsha sharma                    ????           12:46 AM, 24rd Jan                     harsha sharma                    ??????           12:47 AM, 24rd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:47 AM, 24rd Jan                     harsha sharma                    Okok           12:47 AM, 24rd Jan                   mayar                   We'd like to confirm you that order 9555359611 # 9555360747 # 9555359585 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            12:49 AM, 24rd Jan                   mayar                   Is there anything else i can help you with?            12:50 AM, 24rd Jan                     harsha sharma                    Does that means that order is not placed nd amt hasn't been deducti           12:50 AM, 24rd Jan                     harsha sharma                    Deducted           12:51 AM, 24rd Jan                   mayar                   yes, we do not captured the amount if we did not captured the amount it will return back; to you account           12:51 AM, 24rd Jan                   mayar                   Is there anything else i can help you with?           12:52 AM, 24rd Jan                     harsha sharma                    Okay thanks but pl cancel these orders my list           12:52 AM, 24rd Jan                     harsha sharma                    Thanks nothing else           12:52 AM, 24rd Jan                   mayar                   the orders is not placed we are not able to cancel it           12:53 AM, 24rd Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           12:54 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3803144