Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 20:54:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    1655000251 my order number           12:41 AM, 24rd Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:41 AM, 24rd Jan                     User                    I getting my order is Rong           12:42 AM, 24rd Jan                     User                    I had ordered track suit but I have get 1pcs only jacket           12:43 AM, 24rd Jan                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           12:45 AM, 24rd Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 80076927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           12:45 AM, 24rd Jan                   mayar                   ·You can now drop off your return to any (SPLASH) store across the om.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the om.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:46 AM, 24rd Jan                     User                             12:47 AM, 24rd Jan                     User                    That one I order didn't find completely order           12:48 AM, 24rd Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           12:50 AM, 24rd Jan                   mayar                   Is there anything else i can help you with?            12:52 AM, 24rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3803142