Subject: Ticket Assigned - Conversation with jabbar
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 20:50:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jabbar jabbar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jabbar Bot:  Hi Jabbar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97450746800            12:39 AM, 24rd Jan                   mayar                   Hi Jabbar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:40 AM, 24rd Jan                     jabbar                             12:41 AM, 24rd Jan                     jabbar                    This is recently i bought it colour is fade with in one wash           12:42 AM, 24rd Jan                   mayar                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a bad quality item in your recent purchase with us. We understand that you are skeptical about your future purchases.           12:43 AM, 24rd Jan                   mayar                   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on  courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received.  ​           12:44 AM, 24rd Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:47 AM, 24rd Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:50 AM, 24rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3803133