Subject: Ticket Assigned - Conversation with ameena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 18:01:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameena ameena                    Bot:  Hi again! Bot:  Please enter your name Customer:  ameena Bot:  Hi Ameena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:49 PM, 23rd Jan                   mayar                   Hi Ameena,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:50 PM, 23rd Jan                     ameena                    Hello           09:50 PM, 23rd Jan                   mayar                   Hi Ameena,           09:51 PM, 23rd Jan                     ameena                    I talk with you few minutes, and you wrote my query marked as resolvef           09:52 PM, 23rd Jan                     ameena                    How it resolved??           09:52 PM, 23rd Jan                   mayar                   please note that after chat close, it will mark as resolved be ensured, we will work in your assue and we will update via email,           09:53 PM, 23rd Jan                     ameena                    At morning they say same thing , but no one update  me           09:54 PM, 23rd Jan                   mayar                   we would like to inform you that after conversation the chat mark as close or resolve  we follow all issue email           09:57 PM, 23rd Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.           09:57 PM, 23rd Jan                     ameena                    Ok will see till  tomorrow your best           09:58 PM, 23rd Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           09:59 PM, 23rd Jan                     ameena                    Ok           10:00 PM, 23rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3802628