Subject: Ticket Assigned - Conversation with hi
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 17:18:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560026017            09:06 PM, 23rd Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.         
   09:07 PM, 23rd Jan                     hi                    hey           09:08 PM, 23rd Jan                     hi                    i want to cancel the order   8155249854,  because i went to the store and bought the lamp, please cancel order number   8155249854           09:08 PM, 23rd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:10 PM, 23rd Jan                     hi                    ok           09:10 PM, 23rd Jan                   mayar                    We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           09:13 PM, 23rd Jan                     hi                 
    ok thx bruh           09:14 PM, 23rd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:14 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3802458