Subject: Ticket Assigned - Conversation with neha kotiyal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 16:52:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha kotiyal neha kotiyal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha kotiyal Bot:  Hi Neha Kotiyal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8171119795            08:41 PM, 23rd Jan                     neha kotiyal                    Okay           08:41 PM, 23rd Jan                   mayar                   Hi Neha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:41 PM, 23rd Jan                     neha kotiyal                    Yea there is an issue with my order I paid a payment of 2098 rs from my Upi I’d but order is not showing in my account even payment is already done for the order           08:43 PM, 23rd Jan                     neha kotiyal                             08:44 PM, 23rd Jan                     neha kotiyal                    Dis is the clue           08:44 PM, 23rd Jan                     neha kotiyal                    Please help me           08:45 PM, 23rd Jan                     neha kotiyal                    Hello           08:45 PM, 23rd Jan                     neha kotiyal                    /startOver           08:45 PM, 23rd Jan                     neha kotiyal                    /startOver           08:45 PM, 23rd Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:46 PM, 23rd Jan                   mayar                   Hi Neha, I'm not getting a response from you. Are we still connected?           08:48 PM, 23rd Jan                   mayar                   Hi Neha, I have not received a response from you still, please confirm if we are still connected?           08:50 PM, 23rd Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:52 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3802354