Subject: Ticket Assigned - need esc
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 22:43:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc fatima fayeq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima fayeq Bot:  Hi Fatima Fayeq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550545625            02:27 AM, 23nd Jan                   mayar                   Hi Fatima ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:28 AM, 23nd Jan                     fatima fayeq                    I would like to return the item i bought           02:28 AM, 23nd Jan                     fatima fayeq                    Thank you Mayer           02:28 AM, 23nd Jan                     fatima fayeq                    Helo?           02:29 AM, 23nd Jan                   mayar                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:30 AM, 23nd Jan                   mayar                   Is there anything else i can help you with           02:32 AM, 23nd Jan                     fatima fayeq                    There is no return option for the order           02:33 AM, 23nd Jan                     fatima fayeq                             02:33 AM, 23nd Jan                     fatima fayeq                             02:33 AM, 23nd Jan                     fatima fayeq                    There is no package           02:34 AM, 23nd Jan                     fatima fayeq                    The item is very poor quality,           02:34 AM, 23nd Jan                     fatima fayeq                    Hello?           02:35 AM, 23nd Jan                   mayar                   Please note that this item is under non-returnable product           02:35 AM, 23nd Jan                     fatima fayeq                    How so?????           02:35 AM, 23nd Jan                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           02:35 AM, 23nd Jan                     fatima fayeq                    The item is poor quality when moving           02:36 AM, 23nd Jan                   mayar                   The large products are non-returnable such as sofa and bed           02:36 AM, 23nd Jan                     fatima fayeq                    When changing position           02:36 AM, 23nd Jan                     fatima fayeq                    I had no idea           02:37 AM, 23nd Jan                     fatima fayeq                    That is unfair           02:37 AM, 23nd Jan                     fatima fayeq                    Very disappointing           02:37 AM, 23nd Jan                     fatima fayeq                    I will call the branch here, i hope i receive a professional help           02:38 AM, 23nd Jan                   mayar                   We sincerely apologize for any inconvenience caused, But as per the policy you can return if the product delivered to you damaged or wrong           02:38 AM, 23nd Jan                     fatima fayeq                    You should note such terms           02:38 AM, 23nd Jan                   mayar                   Is there anything else i can help you with           02:38 AM, 23nd Jan                     fatima fayeq                    It is damaged on the side           02:38 AM, 23nd Jan                     fatima fayeq                    The item is poor quality as well, it will be damaged any day soon           02:39 AM, 23nd Jan                     fatima fayeq                    The cover is ripping           02:39 AM, 23nd Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:39 AM, 23nd Jan                     fatima fayeq                    Thank you           02:40 AM, 23nd Jan                   mayar                   Is there anything else i can help you with           02:41 AM, 23nd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:42 AM, 23nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3799111