Subject: Ticket Assigned - Conversation with skillachi xavier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 19:46:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with skillachi xavier skillachi xavier                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  skillachi xavier Bot:  Hi Skillachi Xavier ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971506609450            11:33 PM, 22nd Jan                     skillachi xavier                    Ok           11:33 PM, 22nd Jan                   mayar                   Hi Skillachi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:34 PM, 22nd Jan                     skillachi xavier                    Thank you Mr Mayar           11:35 PM, 22nd Jan                     skillachi xavier                    I want to return back two items           11:35 PM, 22nd Jan                     skillachi xavier                    Could you please send an delivery person  to collect those items           11:36 PM, 22nd Jan                     skillachi xavier                    Request you on urgent basis           11:37 PM, 22nd Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:38 PM, 22nd Jan                     skillachi xavier                    9529610914           11:38 PM, 22nd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:39 PM, 22nd Jan                     skillachi xavier                    I have placed the return request before 3 days, until now i didn't receive any updates           11:41 PM, 22nd Jan                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971506609450). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:43 PM, 22nd Jan                     skillachi xavier                    Ok thank you Mr Mayar           11:44 PM, 22nd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3798830