Subject: Ticket Assigned - Conversation with alanood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 19:31:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alanood alanood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alanood Bot:  Hi Alanood ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9548965045 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504100255            11:16 PM, 22nd Jan                   mayar                   Hi Alanood,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:17 PM, 22nd Jan                     alanood                    hello           11:17 PM, 22nd Jan                     alanood                    I have an order but it statue returned           11:17 PM, 22nd Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 9548965045           11:18 PM, 22nd Jan                     alanood                    yes           11:18 PM, 22nd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:19 PM, 22nd Jan                   mayar                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.  We would like to inform you that we have processed the refund  on (1/21/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.     We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time. ​ Again, please accept our sincere apologies for this.           11:23 PM, 22nd Jan                   mayar                   Is there anything else i can help you with?            11:25 PM, 22nd Jan                     alanood                    yes           11:26 PM, 22nd Jan                     alanood                    why returned           11:26 PM, 22nd Jan                     alanood                    Will it be delivered soon           11:26 PM, 22nd Jan                   mayar                   We can confirm that this is not something which happens usually and please consider this as a rare anomaly as this might have happened due to a technical issue. This is surely not the experience we want our customers to have when they shop with us. ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.           11:28 PM, 22nd Jan                     alanood                    ok           11:28 PM, 22nd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3798797