Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 17:47:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561941959            09:37 PM, 22nd Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:37 PM, 22nd Jan                     hi                    Hi mayar gd evng           09:38 PM, 22nd Jan                     hi                    I ordered a t shirt and i got it today..but my order was medium and i got XL..i need to return it back           09:38 PM, 22nd Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:39 PM, 22nd Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:41 PM, 22nd Jan                     hi                    9551694032           09:41 PM, 22nd Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:42 PM, 22nd Jan                   mayar                   Please note that replacement options are not currently available for (Max) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned.  2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/ae/en/department/women) and choose the products you want to return.  3- You can visit the nearest branch of (Max) and return the product to the branch.           09:44 PM, 22nd Jan                   mayar                   Is there anything else i can help you with?            09:45 PM, 22nd Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3798493