Subject: New Reply Received - Wrong items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 09:30:47 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Wrong items  Ticket comment <div dir="ltr">Hi Team,<div>Thank you for the reply and i already checked my credit account which is not process well because im not asking to refund instead to exchange the items same as my ordered. for  the refund through shukran card is not as per kuwait policy because i paid by cash not voucher or credit card,nobody call me to ask if i agree to put in shukran  card and you ask me again to use as purchase,this is not acceptable for me, because it depends on the mode of payment. i know socks are not exchangeable nor refundable but the mistakes is in your side that you send me wrong style.please dont use your marketing strategy to convert into voucher with out asking or consulting the customer.</div>
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<div>I ordered through online and i reach the limit for free delivery and b you send wrong items its like forcing me </div>
<div>to come to your store?so what is the benefits and use for it?</div>
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<div>Thanks,</div>
<div>Aisha</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 22, 2022 at 1:38 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aisha,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (KWD 2.25) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3733003