Subject: Ticket Assigned - Conversation with wahab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 20:59:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wahab wahab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wahab Bot:  Hi Wahab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9555126440 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522975544            12:50 AM, 22st Jan                   mayar            
        Hi Wahab,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:52 AM, 22st Jan                     wahab                    Hi           12:52 AM, 22st Jan                     wahab                    Good Evening           12:52 AM, 22st Jan                     wahab                    I ordered online and checkout throw tabby           12:52 AM, 22st Jan                     wahab                    Payment deducted from account but order failed           12:52 AM, 22st Jan                     wahab                    Sorry, Order 9555126440 was not processed successfully. Please try again or use Cash on Delivery at https://shoemart.app.link/iQs9nukq0mb           12:52 AM, 22st Jan                     wahab                    Amount already deducted from my account           12:53 AM, 22st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with u
 s           12:53 AM, 22st Jan                     wahab                    Bank message           12:53 AM, 22st Jan                     wahab                    Purchase of AED 196.50 with Debit Card ending 0454 at TABBY, 97142156750. Avl Balance is AED 1,158.10.           12:53 AM, 22st Jan                     wahab                    What should i do now?           12:54 AM, 22st Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           12:54 AM, 22st Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:54 AM, 22st Jan                     wahab                    Sir amount deducted           12:55 AM, 22st Jan                     wahab                    Check messag
 e           12:55 AM, 22st Jan                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:55 AM, 22st Jan                     wahab                    How many days?           12:55 AM, 22st Jan                     wahab                    If amount not credit back then whats process ?           12:56 AM, 22st Jan                     wahab                    ??           12:57 AM, 22st Jan                   mayar                   please note we do not captured the amount it will return to  your account we request to you please to check with your back           12:58 AM, 22st Jan                     wahab                    Ok           12:58 AM, 22st Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           12:59 AM, 22st Jan             
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