Subject: Ticket Assigned - Conversation with hi madiha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 20:26:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi madiha hi madiha                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi madiha Bot:  Hi Hi Madiha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 AM, 22st Jan                   mayar                   Hi Madiha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:14 AM, 22st Jan                     hi madiha                    9522259121           12:14 AM, 22st Jan                     hi madiha                    This is my order number           12:14 AM, 22st Jan                     hi madiha                    Hi           12:15 AM, 22st Jan                     hi madiha                    So mr mayar ther is a white clutch whch needs to be returned as i just checked n its a defected item           12:16 AM, 22st Jan                   mayar                   We would like to inform you that we have processed the refund  on (1/16/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:16 AM, 22st Jan                     hi madiha                    It is another item           12:17 AM, 22st Jan                     hi madiha                    It is a hand ?           12:18 AM, 22st Jan                     hi madiha                    A white clutch           12:18 AM, 22st Jan                   mayar                   we are unable to make any fro items  This Order exceeded the 14 days return policy.           12:18 AM, 22st Jan                   mayar                   you can return the items within 14 days           12:18 AM, 22st Jan                   mayar                   Is there anything else i can help you with?            12:20 AM, 22st Jan                     hi madiha                    I received the item in 8th jan           12:20 AM, 22st Jan                   mayar                   we are truly sorry his Order exceeded the 14 days return policy. we can not return the items           12:23 AM, 22st Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           12:26 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794847