Subject: Ticket Assigned - Conversation with hi i am vania here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 19:29:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i am vania here hi i am vania here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i am vania here Bot:  Hi Hi I Am Vania Here ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  557355628            11:12 PM, 21st Jan                     hi i am vania here                    Sure           11:12 PM, 21st Jan                   mayar                   Hi Vania,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:13 PM, 21st Jan                     hi i am vania here                    Hi Mayar           11:14 PM, 21st Jan                     hi i am vania here                    Its been more than 14 days i still have not received my refund           11:14 PM, 21st Jan                     hi i am vania here                    Kindly guide me           11:14 PM, 21st Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:15 PM, 21st Jan                     hi i am vania here                    Sure let me share           11:15 PM, 21st Jan                     hi i am vania here                    9521123113           11:16 PM, 21st Jan                     hi i am vania here                    There           11:17 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:18 PM, 21st Jan                     hi i am vania here                    Sure           11:18 PM, 21st Jan                   mayar                   We would like to inform you that we have processed the refund  on (1/3/22) from our end to card end 8869 and the amount you paid online will be refunded back to your original payment method, request you please to check with your bank           11:21 PM, 21st Jan                   mayar                   Hi Vania, I have not received a response from you still, please confirm if we are still connected?           11:23 PM, 21st Jan                     hi i am vania here                    Yes we are connected           11:24 PM, 21st Jan                     hi i am vania here                    Sorry           11:24 PM, 21st Jan                     hi i am vania here                    We have checked our bank but still have not received any refund dear           11:25 PM, 21st Jan                     hi i am vania here                    There?           11:26 PM, 21st Jan                   mayar                   We would like to inform you that we have processed the refund on (1/3/22) from our end to card end 8869 and if the amount not appear in your account we request you to raise objection to your bank and they will check & assist you about the refund.           11:26 PM, 21st Jan                   mayar                   Is there anything else i can help you with?            11:27 PM, 21st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 PM, 21st Jan                     hi i am vania here                    Okay thankyou for your help           11:29 PM, 21st Jan                     hi i am vania here                    Have a wonderful day           11:29 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794752