Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 19:04:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi again! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9555116408 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506547318            10:53 PM, 21st Jan                   mayar          
          Hi Dina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:54 PM, 21st Jan                     dina                    Hi           10:54 PM, 21st Jan                     dina                    I would like to  cancel this order           10:55 PM, 21st Jan                     dina                    9555116408           10:55 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:59 PM, 21st Jan                     dina                    Ok           10:59 PM, 21st Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing b
 ank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:59 PM, 21st Jan                     dina                    So it has not gone through?           11:01 PM, 21st Jan                     dina                    I recieved an email saying the payment is being processed           11:01 PM, 21st Jan                     dina                    From centrepoint           11:01 PM, 21st Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:02 PM, 21st Jan                     dina                    So it is cancelled?           11:02 PM, 21st Jan                   mayar                   please note the order is not placed we are unable to cancel it           11:03 PM, 21st Jan                     dina   
                  Ok thank you           11:04 PM, 21st Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:04 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794691