Subject: Ticket Assigned - Conversation with fousi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 18:49:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fousi fousi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fousi Bot:  Hi Fousi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9555106803 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524080610            10:39 PM, 21st Jan                     fousi            
         Ok           10:39 PM, 21st Jan                   mayar                   Hi Fousi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:40 PM, 21st Jan                     fousi                    Hi mayar....           10:41 PM, 21st Jan                     fousi                             10:42 PM, 21st Jan                     fousi                    Mayar this is the final message received from centrepoint           10:43 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:43 PM, 21st Jan                     fousi                    Centre point debited the amonut           10:43 PM, 21st Jan                     fousi                    Sure           10:43 PM, 21st Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit c
 ard used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:44 PM, 21st Jan                     fousi                    How long the reversal of transaction take usually           10:45 PM, 21st Jan                     fousi                    R u there?           10:47 PM, 21st Jan                   mayar                   We sincerely apologize for any inconvenience caused, we do not captured the amount if the is not amount  captured from our end , it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:48 PM, 21st Jan                     fousi                    Ok.thank you           10:48 PM, 21st Jan                   may
 ar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:48 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794657