Subject: Ticket Assigned - Conversation with virginia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 18:25:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with virginia virginia                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  virginia Bot:  Hi Virginia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9555114701 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509682457            10:10 PM, 21st Jan                     virginia                    Yes           10:10 PM, 21st Jan                   mayar                   Hi Virginia,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:11 PM, 21st Jan                     virginia                    I just want to confirm my order           10:11 PM, 21st Jan                     virginia                    I already paid by tabby           10:11 PM, 21st Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 9555114701           10:11 PM, 21st Jan                     virginia                    But still in my cart?           10:11 PM, 21st Jan                     virginia                    Ya           10:12 PM, 21st Jan                     virginia                    Thats my order number           10:12 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:12 PM, 21st Jan                     virginia                    Ok i wait           10:13 PM, 21st Jan                     virginia                             10:13 PM, 21st Jan                     virginia                    I haven't recieve in my email confirmation?           10:14 PM, 21st Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your TABBY  has been unsuccessful.           10:14 PM, 21st Jan                     virginia                    I paid already           10:15 PM, 21st Jan                     virginia                    Deducted from my account           10:15 PM, 21st Jan                     virginia                             10:15 PM, 21st Jan                     virginia                    I send u my payment confirmation           10:16 PM, 21st Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            10:16 PM, 21st Jan                     virginia                    Its happen for me also before           10:17 PM, 21st Jan                     virginia                    Same situation           10:17 PM, 21st Jan                     virginia                    What will i do now           10:17 PM, 21st Jan                     virginia                    Ist deducted already from my card           10:17 PM, 21st Jan                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:18 PM, 21st Jan                   mayar                   if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           10:19 PM, 21st Jan                     virginia                    Plz           10:19 PM, 21st Jan                     virginia                    How many this i will wait           10:19 PM, 21st Jan                     virginia                    Or i call also tabby about this?           10:19 PM, 21st Jan                     virginia                    How many days i wil wait?           10:20 PM, 21st Jan                     virginia                    Yes           10:20 PM, 21st Jan                   mayar                   please note we do not captured the amount from our side if we do not captured the amount it will return back to you account           10:22 PM, 21st Jan                   mayar                   if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           10:23 PM, 21st Jan                   mayar                   Is there anything else i can help you with?            10:23 PM, 21st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794605