Subject: Ticket Assigned - Conversation with hie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 17:42:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hie hie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hie Bot:  Hi Hie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568360837            09:17 PM, 21st Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:17 PM, 21st Jan                     hie                    hello           09:18 PM, 21st Jan                     hie                    i want to make sure which Avent soother is for 6-18 months           09:18 PM, 21st Jan                     hie                    as there's no age mentioned           09:18 PM, 21st Jan                     hie                    and how i'll make sure to receive the pink color?           09:18 PM, 21st Jan                   mayar                   could you please share with us  the complete name of the items so we can further assist you?           09:20 PM, 21st Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:22 PM, 21st Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:24 PM, 21st Jan                     hie                    ؟؟           09:26 PM, 21st Jan                   mayar                   could you please share with us the complete name of the items so we can further assist you?           09:26 PM, 21st Jan                     hie                    philps avent soother           09:27 PM, 21st Jan                     hie                    you have 4 products 2 of them has the age mentioned           09:27 PM, 21st Jan                     hie                    and there is no option to choose the color           09:27 PM, 21st Jan                     hie                             09:29 PM, 21st Jan                     hie                             09:29 PM, 21st Jan                     hie                    ?           09:30 PM, 21st Jan                   mayar                   please note it is set of 4 you can change the color           09:32 PM, 21st Jan                   mayar                   please for available  option check this link https://www.centrepointstores.com/ae/en/search?q=manufacturerName.en%3APhilips%20Avent           09:32 PM, 21st Jan                   mayar                   please note it is set of 4 you can not change the color           09:33 PM, 21st Jan                     hie                    its written 2 pcs           09:33 PM, 21st Jan                     hie                    i bought one before and it was only 2           09:34 PM, 21st Jan                     hie                    and they exchange the color on the counter when i picked it up           09:34 PM, 21st Jan                   mayar                   we will check with concerned team regarding the color and we will update you           09:39 PM, 21st Jan                   mayar                   we do not have an exchange option available online at this time. You can return it           09:39 PM, 21st Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:39 PM, 21st Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:42 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794506