Subject: Ticket Assigned - Conversation with gowri shamkar gude
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 17:26:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gowri shamkar gude gowri shamkar gude                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi sir,this is gowri,3 orders in last year december and 1 - order in this year january was cancelled from your end due to unavailability of the stock in stores,but untill i didnt get my money back to my account i e into my credit cqrd account  please see the orders below and update me at earliest   order - 9519767460 order - 9519889446 order - 9520046004 order - 9522145315  thanks and regards,gowri shankar gude 0555263462 Bot:  Please enter your name Customer:  gowri shamkar gude Bot:  Hi Gowri Shamkar Gude ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555263462            09:13 PM, 21st Jan                   mayar                   Hi Gowri,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:15 PM, 21st Jan                     gowri shamkar gude                    Hi sir,  This is gowri, 3 orders in last year december and 1 - order in this year january was cancelled from your end due to unavailability of the stock in stores, but untill i didnt get my money back to my account i.e into my credit cqrd account. please see the orders below and update me at earliest.  Order - 9519767460 Order - 9519889446 Order - 9520046004 Order - 9522145315  Thanks and Regards, Gowri shankar Gude 0555263462           09:15 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:18 PM, 21st Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:22 PM, 21st Jan                   mayar                   Is there anything else i can help you with?            09:24 PM, 21st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:26 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794450