Subject: Ticket Assigned - Conversation with marissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 17:04:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marissa marissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marissa Bot:  Hi Marissa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card
  issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527655598            08:52 PM, 21st Jan                   mayar                   Hi Marissa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:53 PM, 21st Jan                     marissa                    Hi           08:53 PM, 21st Jan                     marissa                    I just wanted to follow up when my returns goi
 ng to be collected           08:54 PM, 21st Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:55 PM, 21st Jan                     marissa                    Ok just a moment           08:57 PM, 21st Jan                     marissa                    9540845611           08:58 PM, 21st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:58 PM, 21st Jan                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971527655598). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.        
    09:01 PM, 21st Jan                     marissa                    Ok           09:03 PM, 21st Jan                     marissa                    Tnx           09:03 PM, 21st Jan                     marissa                    Will wait then           09:03 PM, 21st Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:04 PM, 21st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:04 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3794385