Subject: Ticket Assigned - need escalation refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Jan 2022 19:02:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation refund malak al nazer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  malak al nazer Bot:  Hi Malak Al Nazer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501548844            10:50 PM, 20th Jan                   mayar                   Hi Malak,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:51 PM, 20th Jan                     malak al nazer                    Thanks deqr           10:51 PM, 20th Jan                     malak al nazer                    Still i didnot get my refund           10:51 PM, 20th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:52 PM, 20th Jan                     malak al nazer                    9534581658           10:53 PM, 20th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:54 PM, 20th Jan                     malak al nazer                    Ok           10:55 PM, 20th Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:56 PM, 20th Jan                     malak al nazer                    The refund will be back to tabby           10:57 PM, 20th Jan                   mayar                   the amount you paid online will be refunded back to your original payment method           10:58 PM, 20th Jan                   mayar                   Is there anything else i can help you with?            10:58 PM, 20th Jan                     malak al nazer                    Payment method u mean to credit card?           10:58 PM, 20th Jan                   mayar                   no,           10:58 PM, 20th Jan                   mayar                   tabby           10:59 PM, 20th Jan                     malak al nazer                    Tabby?           10:59 PM, 20th Jan                     malak al nazer                    Ok so how long u need to refund the money           10:59 PM, 20th Jan                   mayar                   we will you date through the app           11:00 PM, 20th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           11:00 PM, 20th Jan                     malak al nazer                    Ok           11:00 PM, 20th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3791726