Subject: Ticket Assigned - Conversation with taimoor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Jan 2022 18:01:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taimoor taimoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taimoor Bot:  Hi Taimoor ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543534361            09:34 PM, 20th Jan                   mayar                   Hi Taimoor,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:34 PM, 20th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:37 PM, 20th Jan                   mayar                   Hi Taimoor, I have not received a response from you still, please confirm if we are still connected?           09:37 PM, 20th Jan                     taimoor                    9519641939           09:37 PM, 20th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:39 PM, 20th Jan                     taimoor                    /startOver           09:40 PM, 20th Jan                     taimoor                    Please           09:40 PM, 20th Jan                   mayar                   Please provide us with more details to further assist you.           09:41 PM, 20th Jan                     taimoor                    The order has not been processed and i paid by TABBY  and they are asking for 2nd installment           09:41 PM, 20th Jan                     taimoor                    My order was not processed           09:41 PM, 20th Jan                     taimoor                    But payment was deducted           09:41 PM, 20th Jan                     taimoor                    And till the amount has not been refunded. Instead they put fine on me for not submitting 2nd installment           09:42 PM, 20th Jan                   mayar                    We apologize for the inconvenience you have faced.  We would like to inform you that after checking the order details we can see that your order with ID 9519641939, has been successfully collected from you on  	  12/18/21           09:42 PM, 20th Jan                     taimoor                    Can you check my order history           09:43 PM, 20th Jan                   mayar                   regarding your order with id: 9519641939, we have received the update from our concerned team that your order has been collected from you on  12/18/21           09:43 PM, 20th Jan                     taimoor                    I had made 3 orders from which i collected 2           09:43 PM, 20th Jan                     taimoor                    Bcz i was cancelled           09:44 PM, 20th Jan                   mayar                   We'd like to confirm you that order 9522195142 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:45 PM, 20th Jan                     taimoor                    It was*           09:46 PM, 20th Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:47 PM, 20th Jan                   mayar                   Is there anything else i can help you with?            09:47 PM, 20th Jan                     taimoor                    Sir TABBY DEDUCTED FROM MY CARD           09:48 PM, 20th Jan                     taimoor                    And i talked with them they ask me to contact with you so you can inform them           09:48 PM, 20th Jan                     taimoor                    Then only they will return           09:48 PM, 20th Jan                     taimoor                    Refund*           09:49 PM, 20th Jan                   mayar                   We'd like to confirm you that order 9522195142 has not been placed successfully as the payment from your payment youe used has been unsuccessful.           09:49 PM, 20th Jan                   mayar                   We could not detect any order placed for the amount, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           09:50 PM, 20th Jan                     taimoor                             09:51 PM, 20th Jan                     taimoor                             09:51 PM, 20th Jan                   mayar                   We could not detect any order placed for the amount, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           09:51 PM, 20th Jan                     taimoor                    There are order numbers           09:52 PM, 20th Jan                     taimoor                    Written in images           09:52 PM, 20th Jan                     taimoor                    They have 3 different ordered           09:52 PM, 20th Jan                     taimoor                    Orders*           09:52 PM, 20th Jan                     taimoor                    Whereas i recieved only 2           09:53 PM, 20th Jan                   mayar                   we do not capture the amount, if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.            09:53 PM, 20th Jan                     taimoor                    Okay           09:53 PM, 20th Jan                     taimoor                    Thank you           09:53 PM, 20th Jan                     taimoor                    5142 i cannot see any order like that           09:54 PM, 20th Jan                     taimoor                    In the list           09:54 PM, 20th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:54 PM, 20th Jan                     taimoor                             09:55 PM, 20th Jan                     taimoor                    This is 3rd order number           09:55 PM, 20th Jan                   mayar                   only this order not placed           09:55 PM, 20th Jan                   mayar                   under account [email-masked]           09:55 PM, 20th Jan                     taimoor                    Yes same account           09:55 PM, 20th Jan                   mayar                   as per your account history           09:55 PM, 20th Jan                   mayar                   Is there anything else i can help you with?            09:56 PM, 20th Jan                     taimoor                    The 3rd was not placed?           09:56 PM, 20th Jan                     taimoor                    Can you mention the order number which was unsuccessful from the screenshots i had sent you           09:58 PM, 20th Jan                   mayar                   as can see  as per your account history this only one order not placed under account [email-masked]           09:59 PM, 20th Jan                     taimoor                    Which is!?           10:00 PM, 20th Jan                   mayar                   this one # 9522195142           10:00 PM, 20th Jan                     taimoor                    Thank you           10:00 PM, 20th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 PM, 20th Jan                     taimoor                    Thank you           10:01 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3791527