Subject: Ticket Assigned - Conversation with omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 18:39:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Customer:  Plz transfer my money so I will be able to buy my things back as I need them too much Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:29 PM, 19th Jan                   mayar                   Hi Omer,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:30 PM, 19th Jan                     omer                    Hello Sir. I wanted to know about my cash refund by max           10:30 PM, 19th Jan                     omer                    Order no. 9539891323           10:31 PM, 19th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:32 PM, 19th Jan                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:34 PM, 19th Jan                     omer                    ???           10:35 PM, 19th Jan                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:36 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            10:37 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787471