Subject: Ticket Assigned - Conversation with sumi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 17:59:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumi sumi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumi Bot:  Hi Sumi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9523150050 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528534799            09:41 PM, 19th Jan                     sumi                    Please           09:41 PM, 19th Jan                     sumi                    Waiting           09:42 PM, 19th Jan                   mayar                   Hi Sumi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:42 PM, 19th Jan                     sumi                    Hi           09:42 PM, 19th Jan                     sumi                    I want to return items           09:43 PM, 19th Jan                     sumi                    Anyone there?           09:44 PM, 19th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           09:44 PM, 19th Jan                     sumi                    I went to Splash today and they informed I will not receive the same paid amount           09:44 PM, 19th Jan                     sumi                    Y is it do?           09:44 PM, 19th Jan                     sumi                    I tried doing it online, but not proceed           09:45 PM, 19th Jan                     sumi                    Y           09:45 PM, 19th Jan                     sumi                    I want to make sure that the paid amount will be refunded or not?           09:46 PM, 19th Jan                     sumi                    If not what is the game play in between?           09:46 PM, 19th Jan                     sumi                    Anyone there?           09:46 PM, 19th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:47 PM, 19th Jan                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971528534799). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           09:54 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            09:56 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:59 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787328