Subject: Ticket Assigned - Conversation with swishy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 17:26:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with swishy swishy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  swishy Bot:  Hi Swishy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9551348588 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509038150            09:15 PM, 19th Jan                   mayar                   Hi Swishy,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:15 PM, 19th Jan                     swishy                    I have three orders which were re ordered due to some system issue, these three orders are same and are stuck in verifying payment.           09:16 PM, 19th Jan                     swishy                    I would like to cancel these three, so that I can place the same order with a new card.           09:17 PM, 19th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:20 PM, 19th Jan                     swishy                    So I can place the new order for the same item with a new card.           09:20 PM, 19th Jan                   mayar                   yes           09:22 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            09:24 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:26 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787193