Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 17:26:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  95221227723 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9522127723 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:03 PM, 19th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:03 PM, 19th Jan                     hello                    Why my order is canceled?           09:03 PM, 19th Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 9522127723           09:06 PM, 19th Jan                     hello                    The same order number           09:09 PM, 19th Jan                     hello                    Salman faris           09:09 PM, 19th Jan                     hello                             09:10 PM, 19th Jan                     hello                    Anything else ?           09:11 PM, 19th Jan                   mayar                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.  We would like to inform you that we have processed the refund of amount (AED 49) on (1/19/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working     We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time. ​ Again, please accept our sincere apologies for this.           09:12 PM, 19th Jan                     hello                    I don't want to cancel the order           09:13 PM, 19th Jan                     hello                    I need the items what I'm ordered.           09:14 PM, 19th Jan                   mayar                   The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           09:15 PM, 19th Jan                     hello                    The same items already sold out.           09:16 PM, 19th Jan                     hello                    This is not my mistake.           09:16 PM, 19th Jan                     hello                    I don't want any excuse about this.           09:17 PM, 19th Jan                   mayar                   This is surely not the experience we want our customers to have when they shop with us. ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.   Since this order has already been returned and the refund has already been processed from our end,           09:18 PM, 19th Jan                   mayar                   Unfortunately we are unable to resend the items once the return process has already been initiated.           09:19 PM, 19th Jan                     hello                    Then why I'm waiting for this?           09:20 PM, 19th Jan                     hello                    I ordered this item on January 4th           09:20 PM, 19th Jan                     hello                    I don't want any excuses i need my items.           09:21 PM, 19th Jan                     hello                             09:21 PM, 19th Jan                   mayar                   Please accept our apologies for the inconvenience caused and for the delay.  We regret to inform you that the order No. (9522127723) has been returned to our warehouse due to the order not being delivered within the specified time.           09:23 PM, 19th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (AED 49) on (1/19/22)           09:23 PM, 19th Jan                   mayar                   Since this order has already been returned and the refund has already been processed from our end           09:24 PM, 19th Jan                   mayar                   Unfortunately we are unable to resend the items once the return process has already been initiated.           09:24 PM, 19th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:25 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787185