Subject: Ticket Assigned - Conversation with jolene
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 17:22:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jolene jolene                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jolene Bot:  Hi Jolene ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567248282            09:12 PM, 19th Jan                     jolene                    Ok           09:13 PM, 19th Jan                   mayar                   Hi Jolene,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:14 PM, 19th Jan                     jolene                    Hi mayar           09:14 PM, 19th Jan                     jolene                    I just received my order and i would like to exchange one dress as it doesnt fit. I can exchange it for another item. How do i go about it           09:15 PM, 19th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:16 PM, 19th Jan                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           09:17 PM, 19th Jan                   mayar                   Please note that replacement options are not currently available for (Max) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned.  2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/ae/en/department/women) and choose the products you want to return.  3- You can visit the nearest branch of (Max) and return the product to the branch.           09:18 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            09:20 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787172