Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 16:57:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971582033765            08:40 PM, 19th Jan                     hi                    Ok           08:40 PM, 19th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:40 PM, 19th Jan                     hi                    Hi I didn't received my refund           08:41 PM, 19th Jan                     hi                    I have returned one yellow midi dress           08:42 PM, 19th Jan                     hi                    But didn't received the payment back           08:42 PM, 19th Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:43 PM, 19th Jan                     hi                    Ok           08:43 PM, 19th Jan                     hi                    Be online           08:43 PM, 19th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:45 PM, 19th Jan                     hi                    Wait madam           08:46 PM, 19th Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:47 PM, 19th Jan                     hi                    9522432016           08:47 PM, 19th Jan                     hi                    Order number           08:48 PM, 19th Jan                     hi                    In that one yellow midi dress I have returned           08:48 PM, 19th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:48 PM, 19th Jan                     hi                    Pls check           08:48 PM, 19th Jan                     hi                    Ok           08:48 PM, 19th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (AED  49 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 95224320162815535228           08:52 PM, 19th Jan                   mayar                   Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on SPLASH  3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           08:52 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            08:54 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:57 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787066