Subject: Ticket Assigned - need escalation refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Jan 2022 16:45:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation refund tania                    Customer:  9520095200 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:35 PM, 19th Jan                   mayar                   Hi Tania,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:35 PM, 19th Jan                     tania                    Hi.this is regarding my refund..its ben long time           08:36 PM, 19th Jan                     tania                             08:36 PM, 19th Jan                     tania                    Please check           08:36 PM, 19th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:37 PM, 19th Jan                     tania                    Sure..u mean now u can check and let me right?           08:37 PM, 19th Jan                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           08:39 PM, 19th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:40 PM, 19th Jan                     tania                    Ok please chwck and let me           08:40 PM, 19th Jan                     tania                    Please i have done return it took days ..im wai5for refund           08:40 PM, 19th Jan                   mayar                   we will update through email           08:41 PM, 19th Jan                     tania                    Please..wil i received today?           08:41 PM, 19th Jan                   mayar                   your items has been reached wearhouse  ,Please be assured as we have now escalated this issue to our concerned team to process the refund           08:42 PM, 19th Jan                     tania                    Please inform do soon as possible           08:42 PM, 19th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           08:43 PM, 19th Jan                   mayar                   Is there anything else i can help you with?            08:43 PM, 19th Jan                     tania                    Please tell them do soon..txs alot have a good day           08:43 PM, 19th Jan                   mayar                   we will do our to resolving your issue soonest           08:44 PM, 19th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3787024