Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 21:59:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc dimpy kashyap                    Bot:  Hi again! Bot:  Please enter your name Customer:  dimpy kashyap Bot:  Hi Dimpy Kashyap ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:50 AM, 17th Jan                     dimpy kashyap                    My order no is 9522607323, i got only one item refund what happen about 2 more items refund ita almost 10 day m contacting u about this. Its really dip           01:51 AM, 17th Jan                   mayar                   Hi Dimpy ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:51 AM, 17th Jan                     dimpy kashyap                    Its really disappointing that splash service is so poor           01:51 AM, 17th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:52 AM, 17th Jan                     dimpy kashyap                    Ok plz asapi want my refund as as           01:52 AM, 17th Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:53 AM, 17th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:53 AM, 17th Jan                   mayar                   Is there anything else i can help you with           01:56 AM, 17th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:59 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774855