Subject: Ticket Assigned - Conversation with burhannuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 20:33:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with burhannuddin burhannuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  burhannuddin Bot:  Hi Burhannuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9533614710 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971528252685            12:24 AM, 17th Jan                   mayar                   Hi Burhannuddin,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:25 AM, 17th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm &           12:31 AM, 17th Jan                   mayar                   Is there anything else i can help you with?            12:31 AM, 17th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:33 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774724