Subject: Ticket Assigned - Conversation with radwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 20:10:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radwa radwa                    Bot:  Hi again! Bot:  Please enter your name Customer:  radwa Bot:  Hi Radwa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 PM, 16th Jan                   mayar                   Hi Radwa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:54 PM, 16th Jan                     radwa                    The size of the ordered two pajamas didn't fit her although i ordered 7 years old size and she is 5 years old i want to return them please           11:55 PM, 16th Jan                     radwa                    Order number 9514817341           11:55 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:55 PM, 16th Jan                   mayar                   we are truly sorry to inform you that  This Order 9514817341 exceeded the 14 days return policy. we are unable to return the items           11:57 PM, 16th Jan                     radwa                    Can i replace them with bigger size?           11:58 PM, 16th Jan                     radwa                    As i bought it for my cousin and she just received it today from me, It's new the same like i received them           12:00 AM, 17th Jan                   mayar                   after 14 we are unable process return or exchange           12:01 AM, 17th Jan                     radwa                    Ao there's no any solution ?           12:04 AM, 17th Jan                   mayar                   This is surely not the experience we want our customers to have when they shop with us. we are truly sorry to inform you that This Order  exceeded the 14 days return policy. we are unable to return the items           12:08 AM, 17th Jan                   mayar                   Is there anything else i can help you with?            12:08 AM, 17th Jan                     radwa                    No thanks           12:09 AM, 17th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:10 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774672