Subject: Ticket Assigned - Conversation with mohammad ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 20:13:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad ahmed mohammad ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad ahmed Bot:  Hi Mohammad Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550431602            11:51 PM, 16th Jan                     mohammad ahmed                    Ok           11:51 PM, 16th Jan                   mayar                   Hi Mohammad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:52 PM, 16th Jan                     mohammad ahmed                    Hi good evening sir.. i haven't received my refund money till now. Its more than 20 days i think           11:53 PM, 16th Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:54 PM, 16th Jan                     mohammad ahmed                    8120694948           11:57 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:58 PM, 16th Jan                     mohammad ahmed                    Sure Mr. Mayar           11:59 PM, 16th Jan                   mayar                   We would like to inform you that we have processed the refund  on (12/26/21) and the amount you paid online will be refunded back to your original payment method,           12:00 AM, 17th Jan                     mohammad ahmed                    I paid online by k-net. I still didn't receive the money.           12:01 AM, 17th Jan                   mayar                   We would like to inform you that we have processed the refund from end on (12/26/21) if you did not receive the amount we request you to raise objection to your bank and they will check & assist you about the refund.           12:03 AM, 17th Jan                     mohammad ahmed                    Mr. Mayar that's not my headache and not my bank fault also.. i don't want to listen this excuses.           12:06 AM, 17th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer We would like to inform you that we have processed the refund from end on (12/26/21) kindly check with your bank           12:09 AM, 17th Jan                   mayar                   Is there anything else i can help you with?            12:11 AM, 17th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774680