Subject: Ticket Assigned - Conversation with maham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 19:01:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maham maham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maham Bot:  Hi Maham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7341146049 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97334134466            10:48 PM, 16th Jan                     maham                    Ok           10:48 PM, 16th Jan                   mayar                   Hi Maham,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:49 PM, 16th Jan                     maham                    Hello           10:52 PM, 16th Jan                     maham                    Could you please if something is wrong with my order?           10:52 PM, 16th Jan                     maham                    7341146049 this is my order number           10:52 PM, 16th Jan                   mayar                   We'd like to confirm you that order 7341146049 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:53 PM, 16th Jan                     maham                    But it's showing in my order history           10:53 PM, 16th Jan                   mayar                   We'd like to confirm you that order  has not been placed successfully           10:54 PM, 16th Jan                     maham                    And also one of the products I order is out of stock now?           10:54 PM, 16th Jan                     maham                    It was available before I placed this order           10:55 PM, 16th Jan                     maham                    But anyway, thanks           10:55 PM, 16th Jan                   mayar                   ​You can enter the e-mail on the product page in the “Notify Me” field in order to be notified when the product is in stock.           10:58 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            10:59 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:00 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774469