Subject: Ticket Assigned - Conversation with aisha km
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 18:40:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha km aisha km                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aisha km Bot:  Hi Aisha Km ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8135719017 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555295622            10:23 PM, 16th Jan                   mayar                   Hi Aisha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:24 PM, 16th Jan                     aisha km                    Hi Mayar           10:24 PM, 16th Jan                     aisha km                    I want some help regarding my order           10:24 PM, 16th Jan                     aisha km                    I have received  a msg saying that the delivery  was attended but there were no response from us  even tho we were at home all the time           10:25 PM, 16th Jan                     aisha km                    And we did not receive  any call as well           10:25 PM, 16th Jan                     aisha km                    Please make sure for the delivery  guy to call when trying to deliver           10:27 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:28 PM, 16th Jan                     aisha km                    Sure           10:28 PM, 16th Jan                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is  96555295622           10:32 PM, 16th Jan                     aisha km                    Yes thank you           10:33 PM, 16th Jan                   mayar                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:33 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            10:33 PM, 16th Jan                     aisha km                    Nobody called and I hope someone would call while delivering. Thats all thank you Mayar           10:34 PM, 16th Jan                     aisha km                    Can you tell me when will the next delivery  attempt           10:35 PM, 16th Jan                     aisha km                    Because I ordered yesterday           10:36 PM, 16th Jan                   mayar                   if you do not receive call from delivery partner within 1-2 days           10:37 PM, 16th Jan                   mayar                   please do get back to us and let us know, we will be happy to assist you further.           10:38 PM, 16th Jan                     aisha km                    Ok           10:38 PM, 16th Jan                     aisha km                    Thank you           10:38 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774406