Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 17:57:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli sugandi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sugandi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521986880 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:40 PM, 16th Jan                     sugandi                    Ok           09:41 PM, 16th Jan                   mayar                   Hi Sugandi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:41 PM, 16th Jan                     sugandi                    Still my oder didn't delivery           09:42 PM, 16th Jan                     sugandi                    i am waiting still           09:42 PM, 16th Jan                     sugandi                    what happened with my oder           09:42 PM, 16th Jan                     sugandi                    Your service is very bad           09:45 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:45 PM, 16th Jan                     sugandi                    chek how many call i giv           09:45 PM, 16th Jan                     sugandi                    Give  you           09:45 PM, 16th Jan                   mayar                   Could you please confirm is this your correct phone number 971564582741?           09:46 PM, 16th Jan                     sugandi                    Yes           09:47 PM, 16th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:48 PM, 16th Jan                     sugandi                    This the one you guys always           09:50 PM, 16th Jan                     sugandi                    tall           09:50 PM, 16th Jan                     sugandi                    this is to much           09:50 PM, 16th Jan                     sugandi                    Give me the location           09:51 PM, 16th Jan                     sugandi                    so i can collekt my self           09:52 PM, 16th Jan                   mayar                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:53 PM, 16th Jan                   mayar                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:53 PM, 16th Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.We request you to please allow us some time so we can work on this and do the needful. We appreciate your patience.           09:55 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            09:55 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774258