Subject: Ticket Assigned - need escalation deli
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 17:44:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli و                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  و Bot:  Hi و ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9522963487 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  050000000            09:36 PM, 16th Jan                     و                    Hello, want to ask about my order status 9522963487           09:37 PM, 16th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:37 PM, 16th Jan                     و                    Hello, want to ask about my order status 9522963487           09:38 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:39 PM, 16th Jan                     و                    ok           09:39 PM, 16th Jan                   mayar                   Could you please confirm is this your correct phone number 971507314162?           09:39 PM, 16th Jan                     و                    yes           09:40 PM, 16th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:42 PM, 16th Jan                     و                    thanks           09:43 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:44 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774197