Subject: Ticket Assigned - Conversation with maryam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 17:05:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336778892 Bot:  Please wait while we transfer you to an agent Customer:  I have received a wrong item Agent:  Hi, I'm Zina, how can I help you today? Customer:  Hello Customer:  I have received a wrong item Customer:  IMAGE Customer:  I ordered size 13-14Y and received 10-11Y Customer:  Hello? Agent:  We apologize once again for this inconvenience. Agent:   We request you to please share with us your exact order number so that we assist you with this accordingly. Customer:  Order number 7337721680 Customer:  This is it Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Go ahead Agent:  Please note that you can return products within 14 days by using one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/bh/en/) and choosing the products you want want to return it. 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch. Agent:  Is there anything I can help you with? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I followed the steps in no. 2 Customer:  When I clicked on the product I want to return I couldn't find the option to return Agent:  Could you please provide us with the name of the product as it is on the website so that we can assist you better. Customer:  https://www.centrepointstores.com/bh/en/Kids/Clothing/Boys/Tops/MOTHERCARE-XYZ-Graphic-Print-T-shirt-with-Long-Sleeves/p/163886246 Customer:  XYZ Graphic Print T-shirt with Long Sleeves Agent:  we have created return for item # XYZ Graphic Print T-shirt with Long Sleeves Customer:  Ok I just received a text Customer:  Thank you Customer:  But will I have the correct item also delivered? Agent:  no, Agent:  please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: . If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further. Agent:  Is there anything else i can help you with?  Customer:  Will I be refunded? Agent:  the amount you paid online will be refunded back to your original payment method Agent:  after collec items from you Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 16th Jan                   mayar                   Hi Maryam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:58 PM, 16th Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 7337721680           09:01 PM, 16th Jan                   mayar                   Hi Maryam, I'm not getting a response from you. Are we still connected?           09:01 PM, 16th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:05 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3774023